Phone Repairs in Nairobi: What to Know Before You Book

Cracked screens and tired batteries are a part of phone ownership. A good repair can give a phone years of extra life, while a bad one can leave you with more problems than you started with. Knowing what to expect will help you make the right decision.

Common repairs

Screen replacement

This is the most common repair. OLED screens on premium phones can be costly, particularly on large models such as the iPhone 14 Pro Max. Quality varies among replacement screens. Lower-quality screens can have weaker brightness and colour, and they can drain the battery faster.

Battery replacement

If your phone dies early, shuts down at 20% or swells slightly, a new battery could be the cheapest way to make it feel new again. Read what battery health means before you decide. A swollen battery is a safety issue, so stop using the phone and have it looked at promptly.

Back glass, cameras and charging ports

Back glass is expensive to replace on many modern iPhones, and camera replacements require care to preserve quality. Charging problems can be caused by something as simple as lint in the port. Have it examined before assuming that the port needs replacing.

Is the repair worth it?

As a rule of thumb, reconsider a repair if the cost is more than about half the phone's current value. Add in the condition of the battery and how much longer the phone will be supported by updates.

Sometimes a trade-in toward a replacement makes more sense than repairing an old phone. Damaged phones may still have value.

How to prepare your phone

• Back up your data before any repair, even a simple one.
• Remove your SIM and memory card and any case.
• Note down the fault and when it happens.
• Sign out of accounts only if asked. Technicians may need a passcode to test the phone after a repair, or you can stay with them during testing.

Avoid leaving your phone with a repairer you know nothing about. Your phone holds M-Pesa, banking and personal data.

Warranty considerations

A repair by an unauthorised shop can affect a remaining manufacturer warranty. If your device is under warranty, check first. See returns and warranty explained.

Ask whether the repair itself comes with a warranty and what that covers. Keep the receipt.

Booking a repair with FancyTech

Our phone repairs service is based in Nairobi. Book through the repairs page and follow the steps shown there, including any pickup options and payment terms that apply to your repair. Extended warranty claims on eligible Ex-UK devices are also booked through it.

Our listings cover popular repairs such as the iPhone 11, iPhone 11 Pro, iPhone 7 Plus and iPhone 14 Pro Max screen replacements, the Galaxy A34 and F14 5G, and the Redmi Note 12 Pro. If your phone is not listed, contact us to ask.

How to avoid repairs

• Fit a quality case and tempered glass protector. See our iPhone accessories guide.
• Keep phones away from water even if they are water-resistant, since seals age.
• Avoid leaving phones in hot cars.
• Use reliable chargers from known brands.