How to Trade In Your Phone or Device in Kenya

Your old phone probably has more value than you think, even with a scratch or two. A trade-in lets you put that value toward a new device without the hassle of finding a buyer, meeting a stranger or dealing with endless negotiations.

How our trade-in works

You answer questions about your device on our trade-in page and receive an estimate. The value depends on what we sell that same model for and the condition you describe. You then provide proof of ownership, and we inspect the device.

The final value is confirmed after inspection. If the device differs from what you described, the value can change. The credit applies toward electronic devices in an order. It is not paid out as cash, and it is valid for a limited time. The trade-in page shows the current rules.

What affects the value

• Model and age: newer models hold more value.
• Screen condition: cracks and dead pixels reduce the offer a lot.
• Body condition: dents and deep scratches matter.
• Functionality: cameras, Face ID or fingerprint, speakers, charging and buttons should work.
• Battery health: a badly worn battery reduces value.
• Repairs: non-original parts can reduce value.

Trade-ins are open to more than phones, including tablets, laptops, cameras, gaming consoles, watches, audio devices and TVs, with different rates by category.

Preparing your phone

Back up. Use iCloud, Google or a computer to back up your photos and data. Verify that backups contain what you need before you erase anything.

Remove accounts. On an iPhone, sign out of your Apple Account and turn off Find My. On Android, remove your Google account from the phone. A phone still tied to an account cannot be resold.

Erase the device. Do a full factory reset once you have verified your backup.

Move your M-Pesa and banking apps. Make sure that you can log in on the new phone before giving up the old one. Keep your SIM safe and remove any memory card.

Bring identification. You will need to prove that the device is yours, which helps stop stolen phones from being traded.

Bring accessories. A box or original accessories may not always increase the value, but they do no harm.

Trade-in or sell privately?

Selling privately may bring a higher price, but it takes time and carries real risk. Common problems include scams, fake M-Pesa messages and unsafe meetups. A trade-in is faster and more predictable, with the credit going directly toward your next device. For a higher-value phone, compare the two figures and decide if the difference is worth the effort.

What to do with the credit

Consider upgrading to a newer iPhone, a Samsung Galaxy, or anything else in our range of electronics. Our guide to buying the newest iPhone helps you decide how far to upgrade.

Before you hand it over

Take photos of the device's condition, record the IMEI number, and keep your paperwork. Ask questions if you do not understand any part of the offer, and read our returns and warranty guide for your new purchase.