Ex-UK Samsung Galaxy S25 Ultra

Ex-UK devices are imported from the United Kingdom, fully tested, cleaned and in great working condition — a premium phone for less. Learn more.

Extend your cover on any Ex-UK device: +6 months for 5% of the price or +12 months for 8% of the price, paid once. It starts the day your free 6-month warranty ends.

Covered

• Software problems: won’t start, keeps restarting or freezing, update or system errors
• Battery draining too fast or not charging
• Wi-Fi, Bluetooth and network problems
• Overheating, fan and other hardware faults (screen, keyboard, ports, speakers, camera) that weren’t caused by damage

Not covered

• Physical damage: drops, cracks, dents, bent frames, broken screens
• Liquid damage: water, spills, rain or humidity
• Loss, theft, and devices opened or repaired outside FancyTech
• Cosmetic wear and accessories (chargers, cases)

To claim, book a repair and give your order number. A fee of KSh 1,000 is paid per claim; we fix covered faults free of any other charge (parts and labour). Add it at checkout, or from your order’s tracking page within 30 days of delivery. Not available with Lipa Mdogo Mdogo.

Delivery in 1–3 hours in Nairobi, next day to the rest of Kenya. Nairobi KSh 300, other counties KSh 600 — free on orders over KSh 150,000.

Changed your mind? Start a return within 3 days of delivery or pickup, complete and in its original packaging. Items with a manufacturer warranty are repaired or replaced through the manufacturer — we help with the claim. Defective items without a manufacturer warranty can be refunded within 21 days. Physical or liquid damage isn’t covered. Returns & refund policy.