How can we help?

Add products to your bag, tap Checkout, enter your delivery details and choose how to pay. You’ll get an order number straight away — keep it to track your order.

Yes. Call us on 0701 362 452 or email sales@fancytech.co.ke and we’ll place the order for you.

Enter your code in the “Promo code” box at checkout and tap Apply. Some codes, like first-order codes, can only be used once per customer.

FancyTech is at Rehema House, 1st Floor, Shop No. 2A, Standard Street (behind Sarova Stanley Hotel), Nairobi, Nairobi CBD. Come in to try a phone, collect an online order or get a repair.

We’re open Mon–Sat, 9am–6pm (East Africa Time) and closed on Sundays. Online orders are taken any time.

By M-Pesa, cash or card, in Kenyan shillings or US dollars.

Yes — we trade as Fancytech Online Shopping, a business registered in Kenya.

In Nairobi we deliver within 1–3 hours of your order being confirmed. Everywhere else in Kenya, delivery is next day. Lipa Mdogo Mdogo orders are delivered the same way once your deposit is paid.

Nairobi KSh 300, other counties KSh 600. Delivery is free on orders over KSh 150,000. TVs, fridges and other large appliances are KSh 2,000 to deliver anywhere in Kenya.

Yes. Tick “Add TV wall mounting” at checkout (KSh 3,500 per TV) and our technician mounts it on the wall when your TV is delivered. The price is for the mounting only — the wall bracket isn’t included, so please have one ready.

Use the Track order page with your order number and the phone number you ordered with. We also call before delivery.

Lipa na M-Pesa to our Absa Bank Paybill 303030, and cash or M-Pesa on delivery.

Yes. M-Pesa payments go straight to our registered Absa Bank Paybill 303030, and we never ask for your M-Pesa PIN.

Lipa Mdogo Mdogo (also called Lipa Pole Pole) lets you take your phone home with a 40% deposit and pay the rest weekly. It’s available on iPhones at FancyTech — look for the “Lipa Mdogo Mdogo available” tag.

You pay a 40% deposit. The remaining balance is multiplied by 1.5 for 12 weeks or 1.8 for 24 weeks, then split into equal weekly payments. For example, on a KSh 100,000 phone: deposit KSh 40,000, then KSh 7,500 a week for 12 weeks (KSh 90,000) or KSh 4,500 a week for 24 weeks (KSh 108,000). Weekly amounts are rounded up to the nearest shilling.

Your National ID card (front and back) or passport, a 3 or 6-month M-Pesa statement (PDF), your email address, and your next of kin’s name, phone number and relationship to you.

On your phone go to M-Pesa → My Account → M-Pesa Statement, choose the period and enter your email. Safaricom emails a PDF and sends its password by SMS — include that password in your application.

Open the iPhone you want and tap “Apply for Lipa Mdogo Mdogo”, choose 12 or 24 weeks and upload your documents. Nothing is paid at this stage. We review within one working day; once approved you pay the deposit by M-Pesa and we deliver your phone.

Your documents are stored privately, seen only by our team, used only to assess your application, and deleted once they’re no longer needed.

Tell us which device you have and answer a few questions about its condition. You get an instant value, which is added to your bag as a credit code. Choose what you’d like and check out as usual — the credit comes off your order. We dispatch your new item once we’ve received and checked your old device.

A device in perfect condition is worth a share of what we sell the same model for today (Mobile Phones up to 50%, iPads & Tablets up to 45%, Laptops & Computers up to 40%, Cameras & Lighting up to 45%, Gaming & Consoles up to 45%, Wearable Tech up to 38%, Audio & Headphones up to 30%, TVs & Entertainment up to 45%). Your answers about the screen, body, battery and anything not working reduce that. Devices that don’t switch on or have had liquid damage get a quote from our team instead.

Your National ID or passport, the device’s IMEI (dial *#06#) or serial number, and your signature on the ownership declaration in the form. A receipt helps but isn’t required.

Any phone, tablet, laptop, camera, console, wearable, audio device or TV in our shop. The credit can’t be more than those items’ total and isn’t paid out as cash. It’s valid for 14 days, once, with the phone number you gave.

We check every device when we receive it. If it doesn’t match your answers we’ll call you with a revised value — you can accept it and pay the difference, or keep your device and pay the full price.

Your ID and signature are stored privately, seen only by our team, used only to confirm ownership of the device, and deleted once they’re no longer needed.

Book on our repairs page with your phone model, what’s wrong and where you are. In Nairobi a rider collects the phone for free and brings it back for free once it’s fixed. Elsewhere in Kenya, send it to our shop by courier (we return it for KSh 600), or bring it to Rehema House, 1st Floor, Shop No. 2A, Standard Street (behind Sarova Stanley Hotel), Nairobi.

When the repaired phone is back with you, by M-Pesa or cash. We check the phone first and send you the price — nothing is repaired until you approve it.

Most screen and battery repairs are done the same or the next working day once we have the phone. We’ll tell you the time with your quote.

We return the phone as it is. In Nairobi the pickup and return are still free.

Yes. You get an email when we receive your request, when the pickup is booked, when we have the phone, with your quote, and when it’s fixed and on its way back.

Sealed in the original box, never used, with the official manufacturer warranty.

Pre-owned devices imported from the UK or USA. Every one is fully tested, cleaned and checked before sale, so you get a premium phone for much less. The condition is always shown on the product page.

We use your name, phone, email and address to deliver your order, contact you about it and handle returns or Lipa Mdogo Mdogo applications. If you add items to your bag or start checking out without finishing, we keep what’s in your bag and the details you typed (for up to 90 days) so we can help you complete the order. We don’t sell your details.

Yes. Google Analytics and Google Ads measure visits and sales on our site so we can improve it and our ads. When you place an order, your email and phone number are scrambled (hashed) in your browser before being sent to Google, which uses them only to match the order to clicks on our ads. Our site also remembers, for 90 days, which ad, search or link brought you here, so we know which of our ads and posts work. You can block these with your browser’s privacy settings or an ad blocker.

Yes — our 3-day satisfaction guarantee lets you start a return within 3 days of delivery or pickup. The item must be complete in its original packaging, with seals, software locks and serial numbers intact, plus proof of purchase. Shipping costs aren’t refunded for change-of-mind returns. Email sales@fancytech.co.ke with your order number. Full details: https://fancytech.co.ke/returns-policy/

If it has a manufacturer warranty, it’s repaired or replaced through the manufacturer — we help you with the claim. If it has no manufacturer warranty, report it within 21 days of delivery for a replacement, store credit or full refund after inspection. Physical or liquid damage isn’t covered; report transit damage as soon as your parcel arrives.

Email sales@fancytech.co.ke with your order number and photos or a video of the issue; we review it within 24 to 48 hours. After inspection approval, M-Pesa refunds take 24 to 48 hours, card and bank refunds 3 to 7 business days, and store credit is issued immediately as a voucher code.