Legal

Fancytech Online Shopping Refund Policy

Effective Date: [21st December 2023]

Thank you for shopping at Fancytech Online Shopping. We hope you are happy with your purchase. However, we understand that there may be times when you need to return or exchange an item.

Returns

• Return Window: You have 7 days from the date of delivery to request a return.
• Condition of Item: Items must be returned in their original condition, unused, and with all tags attached.
• Return Shipping: You are responsible for the cost of return shipping unless the item is defective or damaged upon arrival.  

Refunds

• Refund Processing: Once we receive your returned item, we will inspect it and process your refund within 5 business days.
• Refund Method: Refunds will be issued to the original payment method.
• Shipping and Handling: Shipping and handling charges are non-refundable unless the item was defective or damaged upon arrival.
• Sale Items: Sale items are final sale and cannot be refunded.

Exceptions

• Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer support within [number] days of delivery. We will arrange for a replacement or issue a full refund, including shipping costs.
• Incorrect or Missing Items: If you receive an incorrect or missing item, please contact our customer support immediately. We will correct the order at no additional cost to you.

Contact Us

If you have any questions about our return and refund policy, please contact our customer support at [sales@fancytech.co.ke] or [0701362452].